Right, this is typical for proprietary software. Everyone has to beg and petition and then if a company isn't awful, they'll respond and do something. Meanwhile, you still can't adapt things to your needs or submit pull requests or otherwise do what you could with free/libre/open tools. And if GitHub does a good job addressing these requests, it will encourage everyone to stay with GitHub… where we're still helpless serfs.

If we all demand software freedom, then we won't be so helpless in the future with whatever issues come up.