"Issues haven't gotten much attention from GitHub these past few years and that was a mistake, but we've never stopped thinking about or caring about you and your communities."
A lot of thinking but no action. Github, what have you been up to these years??
Keeping a gigantic software application running, mainly. The ease of your role as a bystander and critic in no way reflects the work they have to do to keep the system up.
One of the more obvious things is that running a huge, popular app is non-trivial, particularly if your users do things which get e.g. governments to attack your site.
A lot of thinking but no action. Github, what have you been up to these years??