I actually wonder if Dell was hacked or this is some 3rd party info sharing that got leaked the old fashion way.
The problem with these types of cold call scams is that they do not scale, it seems a bit odd that a group could target a company the the likes of Dell would resort to such tactics (And yes I am fully aware that they could've breached Dell and sold the data but then I'm not sure that phone scammers would be in their price range).
My bet would be on a 3rd party losing some data or getting hit, or even just employees doing it the really old fashion way print out couple of 1000's of profiles and go to work your operation most likely wont scale much beyond that anyhow.
But in general allot of that info could've been fished even the Dell support tag. Dell's own support website has an auto detect feature that scans for it on your machine it supports .NET HTTP distro app, ActiveX and a few other plugin methods and if you have the Dell Support bloat ware installed I think even JavaScript could potentially work.
(Don't remember if Dell was affected but over the years multiple laptop vendors were found to leak support info over LAN/Ethernet as they run various services both during boot and later through the bloatware they ship the machines with)
If you have the support tag you usually can access old tickets opened on that tag either online or by social engineering their support team (With IBM support in the UK if you have the S/N you'll see all past tickets in their system) the rest of the data like name and phone numbers can be found out quite easily.
So if you want to scam people by pretending to be Dell support you should be able to do it without actually needing access to their customer DB.
The problem with these types of cold call scams is that they do not scale, it seems a bit odd that a group could target a company the the likes of Dell would resort to such tactics (And yes I am fully aware that they could've breached Dell and sold the data but then I'm not sure that phone scammers would be in their price range).
My bet would be on a 3rd party losing some data or getting hit, or even just employees doing it the really old fashion way print out couple of 1000's of profiles and go to work your operation most likely wont scale much beyond that anyhow.
But in general allot of that info could've been fished even the Dell support tag. Dell's own support website has an auto detect feature that scans for it on your machine it supports .NET HTTP distro app, ActiveX and a few other plugin methods and if you have the Dell Support bloat ware installed I think even JavaScript could potentially work.
(Don't remember if Dell was affected but over the years multiple laptop vendors were found to leak support info over LAN/Ethernet as they run various services both during boot and later through the bloatware they ship the machines with)
If you have the support tag you usually can access old tickets opened on that tag either online or by social engineering their support team (With IBM support in the UK if you have the S/N you'll see all past tickets in their system) the rest of the data like name and phone numbers can be found out quite easily.
So if you want to scam people by pretending to be Dell support you should be able to do it without actually needing access to their customer DB.