Users don't care about whether the platform is open directly. But they do benefit from the openness.
An example that has been beaten to death; Google Voice. On my open phone, I dial with the normal dialer and my call is connected via Google Voice. On the iPhone, that is not possible. You have to go to a web page, dial a number, and wait for Google to call you. Not a good "user experience".
An example that has been beaten to death; Google Voice. On my open phone, I dial with the normal dialer and my call is connected via Google Voice. On the iPhone, that is not possible. You have to go to a web page, dial a number, and wait for Google to call you. Not a good "user experience".