My experience with Google Fiber would point to customer service antithetical to that which is typically found in ISP's like Comcast. Not sure if that speaks to honesty per se, but it is definitely a welcome change.
My experience cancelling netflix was pretty painless too.. just a few clicks on the website, done... their "come back" emails were only every few months too, unlike some services where you'll get more than one a week for some time. After they had picked streaming service back up again, I re-joined... been pretty happy with them overall.
