Do you know why Fidelity Investments plaid connection doesn’t work most of the time?
It’s something I hit often and have to do the old microdeposit thing (if I can even figure out how to trick the service into allowing me to do that at all).
Does fidelity just have some sort of broken setup?
Not sure when you were testing, but we do call out some instability on the Fidelity Institution Status page in the Developer Dashboard.
> To maintain system stability, Fidelity currently limits access during high-volume windows. As a result, please expect unavailability between 9-10:30am and 3-4:30pm ET. We recommend end users link Fidelity accounts between 5pm - 9am ET.
Plaid founder here. Stripe does not integrate with any bank API's directly (AFAICT). They wrap two aggregators, MX and Finicity to build this product. (Also, not sure what MX products they are using, but MX itself is an aggregator of aggregators, including others such as Yodlee.)
On pricing, Stripe's listed rates are 30-200% higher than Plaid rates (perhaps due to high vendor costs). That said, if anyone does have feedback on where Plaid pricing is prohibiting new use cases, we'd love to hear! I'm zach at plaid if folks would like to discuss.
Edwin from Stripe here. Stripe does integrate directly with banks. In our beta period, most volume we’ve seen has been over bank APIs. Some banks do not have APIs—we use financial partners to connect with them, and we’re talking with many banks in hopes that they will enable direct API access soon.
The pricing looks higher than Plaid. $1.50 is way more than the $0.30 per linked bank Plaid charges.
However if your customer/sales support is superior you could win just on that. Plaids is terrible. Support tickets go weeks without responses, I need to speak to a sales guy just to enable UK/Canadian connections and still haven’t heard back after weeks of chasing. Other tickets can get left for similar amount of time too.
Plaid should get out of the way and make it fully self service to enable countries/features when you’re getting started, or fix their support/sales team so users aren’t waiting weeks to hear back from them just to enable a couple of countries they already support or confirm pricing.
With regards to pricing they also make it difficult as they don’t really explain the pricing well when you enable production either. They talk about “accounts” when their API talks about “items”. After enabling production my first bill confirmed (as no sales person ever responded to me on my question) that account was item, and not accounts the institution holds which would be extremely expensive! They don’t provide any examples on how the pricing works either, so you kind of have to figure it out after you enable production. AWS docs give a pricing example to help users understand how it works. Plaid should do the same or (again) improve their sales/support to answer questions on it promptly and not leave users hanging for weeks.
Anyway glad to see some competition here, if Stripe can match the $0.30 pricing, add UK/Canada and provide faster/better support they can win this market if Plaid doesn’t sort out support/sales quickly.
I am a very happy Bunq customer for 4+ years, and as a user of other Dutch banks (for a mortgage - ABN amro, in the past UK banks like FD), their overall service levels great - if I chat via the app I have always been helped quickly, flexibility with accounts, cards, automation via the APIs etc is absolutely worth the price hike. These are things I am happy to pay a few extra cups of coffee a month for as they make my life with an extended family much easier to manage day to day.
Good service levels will be a real USP, I expect. In the Netherlands where physical banks are a dying breed (especially those that deal with money. Aforementioned ABN Amro doesn't let you change a 100 Euro bill into 2 fifty bills, for instance). Especially the elderly are lost in the digital world and need guidance. For my parents for instance, every website is like a completely different app they need to learn how to use and with layouts changing all the time this is an enormous struggle to them.
I hate the fact that physical banks (and cash) are disappearing. I don't have complicated needs as to the digital services I consume, same as many other people. Then online banks become indistinguishable from the next, and it is ability to contact real people that sets them apart.
The cost-cutting wrt physical bank branches is just ridiculous. You can't even deposit or withdraw coinage at ABN AMRO branches anymore; they outsourced that to home improvement stores instead (yes, really).
Yes, I experienced that too. Acted surprised and look at me exasperated and what seemed with slight disgust when I came with actual cash to their office. "We don't deal with money, sir".
The situation with cash is overall very bad. Try to pay with a 100 Euro note in smaller cities. Almost no one will accept it, including banks. I regularly see very frustated tourists who with cash in hand are left out in the cold.
Unfortunately I did something wrong with a Betterment connection last week that caused them to lock my account for hacking attempts, until I call them, and their EST support hours are only in times I'm in meetings in PST so far…
but at least I don't use their checking feature, which they're oddly excited about despite it having no advantage over other banks and no possible way it ever could have an advantage.
I got blocked as fraudulent and banned before I could even transfer my savings in to Betterment. (No problems with Wealthfront, and now a happyish customer).
Different aggregators will have different connections established based on relationships and also the priority of the bank. I've seen a ton of different options based on the fintechs apps I use from Plaid, MX, Finicity, etc. Long story short, it's usually the big banks. Different aggregators have different priorities around the amount of traffic they send over these connections though. Candidly I don't know why that is, but I have some hypotheses. Ultimately though you can assume all of the above names will have accounts like Chase, Wells, Citi, Cap One, BOA, US Bank etc.
MX and Finicity both have OAuths to like 80+% of the top 20 financial institutions. There's a reason Plaid doesn't want people switching to them and it's hella sus
Plaid used oauth for Bank of America circa 2019 when I tried, and currently uses Capital One's oauth when I try to log into it. I'm sure they use it when it's convenience (or maybe when the financial institution mandates it).
So, I got very excited about this, but it seems that banks are expecting "bank integrator" aka companies, and not giving access to end users :( If any knows of a bank that has API access in the US do share!
You might find luck using companies targeting algo trading. A lot of companies allow use of the account more like a checking account (eg interactive brokers). They have an API and also allow different logins to have different authorizations.
There are ~10k depository institutions in the US. Maybe 20 of the largest offer OAuth connections (look at the list of FDX members for a good proxy).
Plaid, Finicity, and Yodlee all purport to support both those direct connections with big banks and the long tail of smaller banks and credit unions. It reads like Stripe has built some direct connections (where possible) and is wrapping other providers for everyone else. That is also, as I understand it, what MX does.
I'm confused here. So from my understanding, Stripe plugs into the APIs of banks who already have them (like every other aggregator), then relies on existing aggregators for the 95% of banks who don't. In addition, your pricing is "in line" with "the market".
My question then, is: what is the upside here, then? As a hypothetical fintech developer, why do I choose Stripe for my use case over the established competition? Why would I want my end-user's credentials in transit between multiple companies, for the same price as the rest of the market, with no improvement in performance or uptime?
@zach this is what I find very frustrating about the current players. We recently got pricing from you and obviously being under NDA won’t share the figures but I’m not seeing the discount you quote above compared to stripe.
Further there are significant platform minimums and platform fees that add large costs initially.
How do you reconcile the above comments from our interaction?
It sounds like the issue noted above is less the actual pricing, and more that it's difficult to find out what the pricing is.
This matches up with my personal experience - I had to get in touch with an actual human and ask them for the pricing just to see if a project would be viable. I did get a relatively fast response that made the pricing very clear, but because it didn't come with any caveats (e.g. volume-based pricing or "we need to negotiate pricing on a per-client basis") it almost made the experience more frustrating.
Basically if your pricing is simple and universal enough that you could post it directly to the pricing page, you should post it to the pricing page. Especially for developer-focused products, hiding the pricing can lead to a serious reduction in conversion.
My use case is transaction data so the pricing for Stripe's competing product isn't posted yet, but if I was choosing between the two products and only one had pricing clearly posted on the website I'd immediately go with that one unless the pricing was so ridiculous that it wasn't affordable. And if the pricing was ridiculous, I'd probably assume that Plaid's pricing was just as bad.
Basically, I should be able to evaluate your product and its pricing without engaging with any of your employees wherever possible. I routinely remove companies from consideration because I can't plug them into a spreadsheet of prices without going back and forth with a sales team whose time I'll just be wasting anyway.
Plaid doesn't have publicly listed pricing at all. Might as well be infinite.
If a startup can use Stripe, who they're already integrating with, or integrate with a new provider with hidden pricing that requires them to contact a sales person, I wonder who they're going to choose. Good luck.
> That said, if anyone does have feedback on where Plaid pricing is prohibiting new use cases,
I remember in a previous company we migrated out of Plaid into SynapseFI because Plaid started charging a high price on a per connection request service (like, requesting a new bank connection for a new customer was quite expensive).
It seemed Plaid was focusing on the Mint like use cases: low number of users, allowing them to setup a Plaid connection one time to be used extensively subsequently. While our use case was more akin to: lots of users/authentications doing one time connections that may not be reused. (kind of what might be used for credit risk analysis, although the company was not doing that).
Unlike Plaid, Finicity and Yodlee have direct integrations with some banks. Example: Silicon Valley Bank has direct integration with Finicity. SVB through Plaid breaks quickly (because they require some weird 2fa policy).
Let me know if I'm missing something but if Stripe is A) providing reliable connection to common banks Plaid misses and B) saving it's users from all the headaches of integrating with old school services like Finicity/Yodlee, then charging a premium sounds like fair game.
Plaid has direct integrations with many banks too -- Silicon Valley Bank is actually a Plaid partner for ACH processing (see https://www.svb.com/news/company-news/silicon-valley-bank-an...). Not sure when your bad experience with 2fa was but Plaid's connection to SVB has improved over the past ~6 months as we've begun to work together more closely and should continue to do so. [I work at Plaid]
Hate to argue, but I agree that Plaid's connection to SVB is indeed unusuable. I've been trying to use them for over a year and we ended up dropping SVB just this month. Chase is on OAuth and WAY better if you need TXN data.
A partnership for ACH is more related to importing stable routing and account numbers, then enabling initiating ACH transfers. Scraping transaction data is a completely different integration that seems to have been forgotten.
Sadly, I'd even wager SVB-Plaid data won't improve any time soon. Remember that SVB doesn't even yet allow external bank transfers on their own bank portal.
Thanks for the reply! I came to that same conclusion about their use of "service providers" after reading through their support docs (and added an edit above), definitely a bummer.
We all wish more banks had API's! Our team is actively working with many more banks to launch them soon, but alas -- legacy infrastructure is slow to move!
As a developer I love the idea of plaid, but the pricing is scary. The 100 first banks is great, but the pay as you go does not give me any ideas of the pricing.
I love how Stripe presented the pricing page, 1.5$ per account, 10cents per fetch balance. Very clear. I still have no idea how much plaid will cost me.
I'm very familiar with both Finicity and MX. I know that MX isn't an aggregator of aggregators. Stop lying bro. Tell people about how you abuse credentials and take some responsibility rather than trying to constantly pass the buck and blame others.
Hey - can you please make your substantive points without personal attacks or swipes? We ban accounts that do those things—especially new accounts showing up to fight shit out like this. Not cool, no matter how right you are or feel you are.
Also, it's not in your interest to post like this to HN anyhow. The audience will only side against you if you fulminate and call names. If you want to win readers over, you should drop all that and instead provide specific, concrete information and say what's important about it.
(Before anyone misinterprets the above: I have no idea which side you're on. I haven't looked at any of the comments you've replied to. All I know is that, whichever side you're arguing for, you're going about it in the wrong way for HN. If you'd please review https://news.ycombinator.com/newsguidelines.html and fix that, we'd appreciate it.)
You seem pretty clueless about your competitors and you are talking poorly, very openly about them here Zach. That is not a good look in any way and reflective of a poor corporate culture.
If MX and Finicity are aggregators of aggregators, that would still mean Plaid would benefit, right? Maybe you (and your sales team) do not know your competition.
Publicly airing grievances as well against Stripe, who you could potentially partner with in the future, reflects an underlying toxic corporate culture at Plaid. I do not think Stripe will likely ever want to do business with you after this and prevent others from doing the same. I have never worked at Plaid, but I am not inclined to want to work with you based on what we are seeing here. Plaidsettlment.com
Plaid and their lawyers should have hashed it out with Stripe then in RFP. I work for a big bank. If we send out RFP's for a project there's language in there that most providers never look at. It basically says "I can do whatever I want with information in the RFP except give it to your company's competitors."
So if I am working for a top 10 bank, and I see value in a solution, if I cannot get it cheaper than it would cost me to develop it and time is not that big of a factor, I build it myself. If there are no time constraints and vendor can deliver solution at roughly the same cost I can build it for, I built it myself.
My guess as not being part of the stripe/plaid conversations or RFP. Zach's lawyers did not redline or challenge language around processes or IP with Stripe in RFP Agreements and that was likely the biggest downfall.
Plaid does have great litigation attorney's, I mean their class action settlement was only $58 million. So likely, Plaid might get something if there is IP that was protected. It will come out in discovery if a lawsuit gets legs.
fair criticism. My points remain. Having talked to Plaid's sales team, not bad people. I just don't trust providers that openly talk poorly of competitors and plaids sales team did that and the CEO of the company is doing it in public.
Yes, this really bugs me too. Unfortunately, the issue is on SVB's side. We're continuing to work on it, but I'd also recommend raising this with SVB directly if you are a customer.
Plaid founder here. Yes - our development environment is unpaid and many people use it for personal budgeting. You can sign up here: https://dashboard.plaid.com/signup
In the early days, we had a policy that we would not respond to RFP's. The time required vs. value does not make sense for startups (unless you've already been told you'll win and the RFP is just a formality).
> The time required vs. value does not make sense for startups (unless you've already been told you'll win and the RFP is just a formality).
That's also true for more-established companies, who often are just column fodder so that the procurement people can say that they've done their due diligence.
Plaid co-founder here. We don't resell data. In the case of Coinbase, they're setting up ACH transfers (see Auth on our products page), to avoid the 3-5 day delay in connecting a bank account for ACH.
There must be some confusion on my part, because I consider this product (https://plaid.com/products/income/) as selling the income data, I'm guessing it's unrelated to Coinbase.
In any case, are you able to unequivocally state that you do not collect this data for coinbase users, even if it's not for reselling? I know you might have good intentions, but there's no telling where that data will end up once it's collected (past the point of your 'exit' event).
Our Income product is distinct from Auth, and not used by Coinbase. The only way for a consumer's Income data to be collected, analyzed, and sent is when the consumer directly permissions an application to receive it.
Let's say you're applying for a loan via a lender that's a Plaid customer and you want to verify your income. In that case, you'd have to link your bank account with that lender (via Plaid), giving that lender permission to collect data about your Income. There's no way for that lender to get your income (or any other) data from Plaid without you explicitly connecting your account.
Hey Aaron -- super sorry to hear about the situation. Soundcloud is a fantastic product and company. If you or your colleagues are interested, Plaid is hiring engineers in SF. You can find a full description here: https://plaid.com/careers.
Or, better, just drop me a line directly: zach [at] plaid [dot] com
This isn't strictly an immigration-focused question, but I'd love to hear about any best practices for equity grants for full-time international employees and employees that might start internationally while waiting for visa approval.
