I think the right approach for this is to make this program voluntary - not forced. If someone wants to learn more about customers, they can CHOOSE to do this. This just shows that DD doesn't trust their employees to care and have empathy.
from what i understand (take with grain of salt) remote access to the routers affected is down. So they need to be physically plugged in to address the issue. hence some of the other "scrambling private jets" comments referring to getting the right people physically plugged in to the right routers.
Probably not, from other comments it looks like there was a wrong configuration rolled out, and now they are logistically struggling to get access to fix them.
I get weekly emails from HFTs wanting to hire SWEs and SREs for >500k base. These companies do exist but vary quite a bit in quality of life and stress.
It's a very specific niche that I fall in: experience with managing OSS, lots of build systems, CI/CD, managing reliable systems (N+1, monitoring, latency management), C++ & assembly for x86, etc.
Essentially they want someone they can plop into a dysfunctional team who can help bring things back to a steady state regardless of the issues that are there while keeping everyone happy which is something I've done two or three times.
Rather then butting heads you make demos, convince people, lead by consensus, help put people in charge of sub projects that they can execute on, etc.
I started getting them at ~2 months at Google. I was no more qualified for those jobs then than I was before I joined Google. I got the seal of "he's a Googler, he's super smart" which currently exists. I'm not saying it's true. I've worked with baby googlers who somehow find the best way to nose dive the quality and reliability of all software at a company. I've also worked with others that can turn entire companies around and get them on track with amazing tech knowledge and leadership. I aim to be the latter and so far, before Google, I have a pretty good track record of doing that. The Xoogler mark just makes it easy for recruiting people to find me.
It's unclear if these were private messages. It's possible these were posted on public channels. AFAIK, Slack doesn't allow companies/IT access to private messages unless there are legal implications.