Maybe a fallback, not that you need one yet, when/if discarding is an issue, make a ring that has less functionality but isn't as obtrusive. The cool kids keep their Jewelbots in their bag but a ring lets them know of some activity.
I have an answer... of course they're work but the language detection isn't automatic. You have to run the app first but if you have a Pixel 2 phone, it will run the app for you when it detects a different language. Or so the ad reads...
I used to be frustrated that I would go to work, code for the better part of the day and not feel my project was moving to the end.
I dedicated myself to finishing this sentence: "Today I accomplished....". Basically the same as finishing or doing one thing a day. Just like you I usually ended up with more than one thing, but I wouldn't leave for the day until I could finish that sentence.
Would you agree or disagree that YC looks for high value potential more than just a successful start up? I'm thinking of the top post here and that's prompting my question.
I came back to CA for a job. I quit after 3 weeks when I was told that a big part of my job was to lie to the employees about their paychecks being secure.
I took a part time contract but it was cancelled in 2008 do to the economic downturn. I couldn't find work. I moved all my stuff into storage and lived in my car.
I now own a home in Oakland with a great job at a great company.
Congrats on quitting that job after 3 weeks. I am always disgusted when people do terrible things while employed and write it off as "I was just doing my job." "Just doing my job" is EXACTLY IDENTICAL to "I just did it for money." For some reason we see the two differently, but there is no difference. Quitting or turning down a job on moral grounds gives you an ability to look yourself in the mirror and say 'I am not making the world a worse place' and an unfortunate few people can do that.
Thank you. You got it exactly right, I knew I would have to look at myself in the mirror every day. I remembered what my mother, an amazing manager, taught me... the 5 most important words when managing people: "Never FK with people's money".
I think there is a bit of a difference, just because the only reason one has a job, ostensibly, is to get money so one can feed themselves and others. Usually signing up with a military has more to it. But, even in those cases, the US Soldier's Oath I know explicitly includes an oath to never follow an illegal order. And we found out during the Nuremberg Trials just how dangerous it is when people put their head down and say 'just following orders'. Every human being is given the ability to control their own actions, and that responsibility can never (OK almost never, humans are complicated, one might argue soldiers that are trained to the point of killing on reflex and who then get PTSD from seeing their body do something their conscious mind would never permit before it can intervene might have a case) be given up.
The people who genuinely "were just following orders" in WWII would probably be shot for disobeying those orders and then their families treated as if they had been traitors.
That's a lot more pressure to conform than losing a job.
There are a lot of these types of services and if I were at one, I would make customer service my hallmark. This seems like a no brainer to me, and yet it seems farther down the priority list for most of these delivery companies.
Is there a reason why they all seem to have the same blind spot?
UberEats has been pretty amazing for me support-wise. They've always made it right when I've had issues - and there typically aren't issues. I use it a ton - 3+ times/week - and of those times I've had issues, only 2 required me pushing them to do the right thing, and one of those was when I was traveling in Stockholm where they'd just rolled it out.
Postmates, on the other hand, has absolutely disastrous support and consistently laughable "resolutions" as the parent comment noted. Postmates is one of those things that felt like magic the first time I used it in the early days when they were the only game in town, but they just got so surpassed by competitors to the point where I hate it. Their "taxes+fees" are ridiculous for an inferior product. UberEats gives me a flat $4.99 plus taxes that actually reflect legitimate taxes. Postmates, on the other hand, is a minimum of $3.99, often more, plus maybe it's surging, plus the "taxes and fees" is often some obscene amount (Tacolicious seems to have a $4-5 "fee" on Postmates), oh and if you're treating yourself to a small fast food order there will be another $2 "small order fee."
The last straw for me was when they started adding "walking" postmates, who would literally walk an order from ~40 minutes away when I'm paying them $10-ish to deliver it. Then when I complained and (half-jokingly) suggested they give people paying $10 for delivery the option to not have a walking postmate deliver it because my food was extremely cold, I got the typical Postmates support brush-off. Utter joke of a service.
UberEats grosses me out though. I've been in way too many Uberpools where the driver has food on the floor of the front seat and asks the passengers to not step on the food... Just doesn't seem sanitary. At least the other services seem to have insulated bags for transportation.
It was definitely an UberEats order--I asked them. And it's happened more than once so I'm guessing Uber doesn't have any strict policy about putting the food in a closed/sanitary container for transporting.
>>Is there a reason why they all seem to have the same blind spot?
I haven't figured this one out. I think they all buy into the myth that customer service doesn't scale / is a cost center / doesn't have ROI, etc.
Except in my business we don't do anything even close to a Postmates (where I agree, CS should be priority #1) but we ship items around the country and do like 60-80 orders per day, and we made the decision a few years ago to seriously care about email response time, always pick up the phone between certain hours, return voicemails, ship things within a discrete timeline, and more importantly, offer refunds and accept blame 99% of the time something goes wrong.
The goodwill we get and social media cred from the customer service is worth a lot (tough to measure), but we also can measure ROI on the emails we reply to and phone calls we take. We find that tons of people will email or call in with an irrelevant question that has nothing to do with buying something, we'll answer it well, and they are then very likely to buy something immediately after. Customers like to know a human is there for them! Our CS department nearly has positive ROI from measurable tasks, to say nothing of the untrackable rewards mentioned above (and the feeling that we aren't scumbags, which is really the main reason we decided to do it).
In an era where everyone runs customer service like Comcast, standing out can be worth a ton. We also ship product slightly worse than Amazon Prime, which is pretty damn good - in today's market everyone wants things as fast as Amazon and don't want to buy things from random websites, and I understand! So if we can come close to that shipping time (USPS Priority Mail flat rate boxes are 2 days to most major metropolitan areas - even from the coast like we are), then that picks up repeat business and people talking about how fast we ship on Twitter/Instagram/etc.
It just doesn't seem that difficult to get right. But maybe it is.
EDIT: Well, "difficult" is subjective. It took us over 12 months to get our CS pipeline working well. But that was more "hard" than "difficult" - it just required a lot of work to mold it into the shape we wanted. The overall design was pretty simple: Just take care of customers at any cost.
It's odd how few CEOs figure this out and bake it into the DNA of their company.
There is one notable exception, and they seem to be destroying their competition. Scaling doesn't appear to be a problem either. Amazon are doing pretty well. Bezos is known to indoctrinate his employees with a few strong principles, and customer obsession is #1.
Their straight-up customer support is outsourced, but works well enough from a scaling perspective. Given how large the company is, I also agree that they get an A- at worst.
But more importantly, their domination of logistics is a truly impressive feat. There is a constant flow of articles on HN, reddit, and everywhere else about how Amazon's prices are no longer the cheapest and how they are a monopoly and how you should shop around and JET.com and blah blah.
No one cares that it's not the cheapest. It's almost like people forgot that 10 years ago, buying things online and dealing with horrendous shipping was a nightmare, complete pain in the ass, and took forever. Amazon decided to grab USPS by the neck and make them work Sundays (how do you get a government institution to do that?!) and develop their own logistics network to deliver many items same-day, or even within an hour. It's truly an amazing feat that puts customers' minds at ease; there is no wonder why there is such loyalty to Amazon.
Solving that customer problem is like an act of God to the masses.
>>What did it take for you to get it to that point?
Honestly, I just refused to run customer service like Comcast. I didn't want to contribute to what I think is one of the worst trends in business today. I didn't really care if it was good for the business or not.
>>Was it mostly a training & process change or did you invest in technology to help?
I worked for a year or so in call centers and I've worked a lot of crappy retail jobs in my life, so that was its own form of training I found very useful.
As for technology, we use Help Scout, Google Voice, Acuity Scheduling, Stitch, and Agile CRM. I can't remember what we use for postage and printing labels... it's pretty decent though. Nothing that spectacular or groundbreaking. Our online shop is powered by WordPress and various plugins, which works pretty well and is funny to talk about here on Hacker News.
Our warehouse manager reconfigured all of our USPS packaging and saved us a lot of money using various different types of flat rate based on zip code, that was a big cost savings with no impact to delivery time. That probably took the longest; getting logistics software to work well with our inventory management system and printing labels/postage properly. We did it by hand on USPS.com for months and managed inventory in Excel. But like anything else, you do it that way as a startup until it's too painful then you figure out a solution.
I used to work for Postmates Customer Service. The environment is a boiler room staffed with under-qualified and normally unemployable people with an extremely high churn rate due to immature "management" (people who never learned how to manage in their lives) and a vindictive CEO.
I am not surprised their customer service has gone further downhill.
I was a team lead for Postmates CS and I can confirm this. They have serious quality, training, and performance evaluation problems.
Conway's law is pretty evident there in that the lack of care for customers is reflected in the lack of engagement between management and the agents and team leads.
I have noticed over the years that good customer service comes from the top down. If the CEO doesn't give a crap, that attitude slides downhill to the people actually talking to customers.
I'm not sure which which service for finding cheap airline tickets was posted here, HN will jump on this for me I'm sure, but I recall them saying from day 1 that CS was their focus.
As I set up my own service based business I got a CS phone number and when asked why before I have customers, I said: "We need to be ready to respond to issues long before we're needed".
> Is there a reason why they all seem to have the same blind spot?
I find that companies driven more by hubris and marketing's version of data science, are inherently opposed to boots-on-the-ground service operations. Is the company's valuation driven by its customers or by promises to investors? I don't Postmates but I suspect it's the later. It's almost as if the more you focus on the customer, the more you expose the weaknesses and assumptions built into a years-old sketch of a business plan. So the customer issues get swept under the rug.
> Is there a reason why they all seem to have the same blind spot?
You may disagree (for yourself as a customer), but there's no reason to believe your preference is held by a majority of the total addressable market (by user count or profit margin), let alone that everyone else has a blind spot.
It may be that relatively few users share your willingness to pay for support (which seems very possible to me), or even that they've tested different approaches to support and measured how much support actually affects a customer's future purchases - ie, revealed preferences/values. In that case, it wouldn't be a blind spot, it would be that they have better data than any of us do.
One of the things I've noticed is that everyone focuses on new users, to the detriment of existing users. They don't care if 10 users leave if 50 are on-boarding.
What they typically don't realize is that those 50 are going to leave too, but hey, at least they have big numbers for their reports!
I can't catch that before it triggers a "call" to Apple to very the code and do something else? I'm thinking of rerouting to a feature inside my app that's special to users of that code.
Users redeem codes from inside the App Store app on their phone.
You can generate codes to give you app away for free, or to grant a free in-app purchase, but that is all. There's no callbacks from the app store to your app to intercept.
Possibly you could do what you want with QR codes and launch URLs, or by doing camera+OCR stuff yourself inside your app.
This all sounds like it was done without duplicating the font itself (aside from installing it, which does make a copy in one of the Library/Fonts folders, but afaik that isn't been considered duplication for copyright purposes). And it could be done easily enough without even making that copy (a symlink would likely do it).
Meetings and sub-committee hearings on Space Command... but no time for the same on healthcare... Not trying to start a discussion, just noting the irony.
