I had a look to Element after seeing it mentioned here multiple times. Sadly it' is too complicated for me to ask my friends and my family to switch to it. Signal was just so simple to use in comparison. Here even the name, Element/Matrix, needs explaining. Matrix is much more that a chat app, it's too much to be a Signal or Whatsapp replacement.
Element's security UX is a disaster. They either have no UX team whatsoever or the team they do have are incompetent. Average users have no idea what it means to "verify" another user and the UX is baffling to them.
Engineers are running the show, and poisoning the UX so that only other engineers know what the hell is going on.
This is just such a staring, atypical comment of someone who has spent their entire career as a technical bod, and hasn't the faintest idea how an ordinary person uses technology.
Explaining federation (it's just like email, but we put the @ at the front and a : between uncertain nods) and key management, especially with multiple devices is the hard part.
