I can't proactively share specifics about a business, but in this case, they operate in a regulated space. The banks and card networks we work with require some extra checks due to the prevalance of scams in this space. A reviewer on our team flagged the business, and admittedly, we weren't very clear about what was required in order to continue working with us. After talking with OP today, we re-enabled the business.
1. Tomorrow we're regrouping with the team to see how we can improve our processes to prevent a similar case from happening again.
2. We're working on a new version of the Stripe Connect dashboard right now. There will be much more detail on which connected accounts are restricted and how to resolve the issues. We want to release it soon and I think it’ll provide platforms better visibility into the state of their accounts.
1. Tomorrow we're regrouping with the team to see how we can improve our processes to prevent a similar case from happening again.
2. We're working on a new version of the Stripe Connect dashboard right now. There will be much more detail on which connected accounts are restricted and how to resolve the issues. We want to release it soon and I think it’ll provide platforms better visibility into the state of their accounts.